TERMS and CONDITIONS


1. PREAMBLE TO THE REGULATIONS

Before using this Website, we ask you to carefully read the terms and conditions set forth in these regulations hereinafter referred to as the "Regulations"). These Regulations set the terms and conditions for booking, formalization and the sale of travel, leisure and other services through the website wl.mobility.partners, in particular bus tickets, flight tickets, train services, etc. These Regulations contain important information in respect of the Website use, as well as significant information and warnings about service provision you may receive using this Website. You are required to acquaint yourself with these Regulations prior to proceeding with use of the Website.

If you do not agree to the Regulations and conditions outlined in the Regulations, you shall not use the Website and immediately leave it.


2. DEFINITIONS

2.1. "Agent", "we" means MOBILITY EU Spolka z ograniczona odpowiedzialnoscia, headquartered in ul. GESIA, nr 8, lok. 205, miejsc. KRAKOW, kod 31-535, poczta KRAKOW, kraj POLSKA, under KRS0000936865, NIP:6751758841, REGON 520608271, operating the Website in order to allow Customers Booking travel services as an agent/retailer,while we do not provide travel services ourselves. "Agent" may also mean collectively or individually the following partner companies or other affiliates of MOBILITY EU Sp. z o.o., which have the right to deliver services according to these Regulations and are authorized to receive payments for the services from the Customers.

2.2. "You", "Customer", "User", "Purchaser", "Passenger" is a natural person, who uses the Website and/or creates the Booking in accordance with the terms and conditions defined in these Regulations, as well as is a party to these Regulations and / or Service provision agreement concluded with the respective Service Provider / Carrier. The User may also be a Purchaser and a Passenger/Customer.

2.3. "Website" is a publicly available website operated by the Agent located on the Internet at the following address: https://wl.mobility.partners/ with all pages, subdomains, as well as subdomain websites of the Website Services: , and software by means of which the following are provided: (i) display of information for Users about travel and leisure Services and other Agent Ancillary Services; (ii) provision of technical possibility to create the Booking through the Booking System available on this Website, pursuant to the Regulations. The website also serves as a technological platform, marketplace and/or advertising space for the third-party services, offered independently by our external partners.

2.4. "Acceptance of the Regulations" is a response of a Website User about the acceptance of these Regulations by performing the following:

- as to the of Use of the Website and Service provisions by continue using this Website (access or reaccess the Website), and/or
- as to a registration on the Website or Booking by registration on the Website though the User's click on a separate checkbox, and/or

In case of a registration on the Website or Booking, Acceptance of the Regulations is a full and unconditional acceptance by the User, of the terms and conditions defined in these Regulations. The Acceptance of the Regulations creates legal consequences for the parties according to the terms and conditions defined in these Regulations. In case of continued use, request to Customer Care Service, feedback on the Website or message to the Agent as set out above, the Acceptance of the Regulations relates to those terms and conditions governing these aspects, only.


2.5. "Order", "Booking" is a request for the services made by the Customer on the Website on their own, that assigns the chosen Service to a particular natural person, and which is confirmed and accepted by the Agent. Any Order / Booking will be deemed accepted by the Agent only after the confirmation of payment by the Customer for the Service, and confirmation from the Service Provider / Carrier has been received by the Agent and the proper confirmation has been sent by the Agent to the Customer. The Booking may provide for an advance payment or full payment at the moment of its placement, or payment within the designated term after its confirmation. The unpaid Booking means that it is reserved for a definite period of time and within this period may be sold only to the Customer who has created it based on the terms and conditions of these Regulations. The unpaid Booking is cancelled after the expiration date, which has been designated for its payment.

2.6. "Website Services" are the Services available on the Website for ordering.

2.7. "Service" is a range of actions provided for the Customer by the Service Provider / Carrier upon payment. The volume of the Service and the beginning of its provision are chosen by the Customer on their own when creating the Booking of the options offered on the Website. Pursuant to the terms and conditions of these Regulations, the Service Provider / Carriers are not obliged to provide the Customers with any other services except for those that have been specified in the Booking. The Services and Agent Ancillary Services may be used collectively or separately as the "services" in these Regulations.

2.8. "Agent Ancillary Services" is a range of actions provided directly by the Agent and includes but is not limited to as follows:

-display of information for Users about travel, leisure and other services;
-provision of other additional options when purchasing the services or at the stage of void/change/refund of the Booking.

The Customer is notified of the scope and price of the Agent Ancillary Services when placing the Booking or its void/change/refund and according to the Regulations and conditions of the use of each separate Website Service. The “Service Fee” or as a separate cost of an Ancillary Service may be imposed. Payment for the Ancillary Services may be included in the price of the Services, which shall be paid by the Purchaser at the time when ordering the Service, or shall be specified separately when placing the Booking.

2.9. "Electronic ticket/itinerary receipt", "electronic voucher", "insurance policy", "ticket", is an electronic digital document/ticket form which:

- is stored in the booking system of the Service Provider / Carrier or in the global distribution system; - contains a full set of data about the Service;
- depending on the chosen service, may display identification data of the seller, Agent, Service Provider / Carrier, Purchaser, and Passengers;
- confirms the purchase of the Service or its Booking;
- confirms the right of the persons specified in the document to use the Service; - obliges the Service Provider / Carrier to provide the Service.

Such electronic digital document is formed by the Agent or directly by the Service Provider / Carrier, and is sent to the Customer's email address in the form of an electronic document/ticket form.

2.10. "Booking System" is an information system containing data on the full list of the Services available for Booking and purchasing on the Website (including the following: schedule, carriage rules, categories and characteristics of vehicles (for carriage services), data on types of vehicles, availability of seats, fares of the Carriers / Service Providers, rules of their application).
Information in the Booking System is located on the Website in the manner as it is presented in global distribution system (GDS), booking systems of the direct Service Providers / Carriers or by their authorized representatives. Information in the Booking System may be at any time amended or supplemented, hence the Customer is advised to use the Booking System on an “as is and as available” basis.

2.11. "My Account" section" - N/A

2.12. "Carrier" is a company (legal entity or the private entrepreneur) that is a direct seller of the Service or directly provides the Service for carriage of passengers, chosen and/or paid by means of the Booking System on the Website, which operates according to the terms and conditions of partnership / Agent / subAgent and other agreements concluded with the Agent.

2.13. "Service Provider" is a company (legal entity or the private entrepreneur) that is a direct seller of the Service or directly provides travel, leisure and other Services available on the Website, or which operates as an intermediary in respect of the provision of the Services pursuant to the terms and conditions of partnership / Agent / subAgent and other agreements concluded with the Agent.

2.14. "Low-Cost Carrier". The Service Provision Rules / Fare Rules and ticket sales are governed by special conditions of such Low-Cost Carriers. As a rule, the low price of tickets of such Low-Cost Carriers is caused by the lack of additional services offered to passengers by the full service. These additional services are usually offered to the passengers for an additional fee. As a rule, the tickets purchased from Low-Cost Carriers, are usually non-refundable.

2.15. "Service Provision Rules" or "Fare Rules" are the terms and conditions of the Service Providers / Carriers according to which booking, purchase, use, cancellation, void, change or refund for the relevant Service are made, and which shall be required to be read, agreed upon and fulfilled by the Users. The Service Provision Rules / Fare Rules are established by the Service Providers / Carriers in accordance with their commercial terms and conditions, the applicable legislation and international rules which may be applied to such type of the Services.

2.16. "Payment System", "Payment Scheme" is a payment organization, payment system participants and a set of relations arising between them when transferring funds from the Purchasers to the account of the Agent / Service Providers / Carriers, for the services available for purchase on the Website. “Payment Infrastructure Services Operator” is a clearing processing institution and other entities authorized to provide specific types of services in the payment system or perform operational, informational and other technological functions in respect of the transfer of funds of the Purchaser to the account of the Agent / Service Providers / Carriers for the services purchased on the Website, which own the necessary licenses and permits for transferring funds and operate pursuant to the agreement concluded with the Agent / Service Providers / Carriers.

2.17. "Agent Office Hours" are office hours of the Agent: 9.00 am - 6.00 pm, except for Saturday and Sunday, as well as public holidays in the Republic of Poland.


3. GENERAL TERMS AND CONDITIONS OF THE REGULATIONS

3.1. Subject matter of the Regulations. The subject of these Regulations is the provision of services for booking, formalization and sale of Services by the Agent and the provision of the Agent Ancillary Services with technical capabilities of the Website based on the terms and conditions defined hereunder.

3.2. Integrity of these Regulations These Regulations, the accepted Service Provision Rules/Fare Rules, as well as any policy and notifications/messages of the Agent accepted by you and available on the Website or sent to you in emails or sms messages (available during the Booking or at any other time), constitute an integral agreement concluded between you and the Agent in respect of the use of the Website, placement of the Bookings / Orders, as well as the Agent Ancillary Services.

3.3. Acceptance of the Regulations. If you (i) register on the Website, and/or (ii) place the Booking or order the Agent Ancillary Services, you are invited to click a respective checkbox indicating a direct link to these Regulations in order to have:

- have accepted the terms and conditions defined in these Regulations entirely, unconditionally, and without any changes, namely made Acceptance of the Regulations; and

- have confirmed that you have got acquainted with the terms and conditions of these Regulations and have agreed to act strictly on the basis of these Regulations when using the Website and placing Bookings, and in case of violations of these Regulations, agreed that the Agent has the right to take all necessary measures to eliminate violations and protect its infringed rights in accordance with these Regulations and the provisions of the applicable law; and

- have agreed on collection and processing of your personal data according to the terms and conditions of personal data protection (privacy policy); and

- have given your consent to the Agent to act in your name and on your behalf as your representative in order to process of placement the Booking and payment for the ordered services to the Service Providers / Carriers in the extent that is necessary for the performance of the Agent services. If it is required due to the service purchased by you, you are deemed to have given your consent to, agreed to and understood that the Service Provider / Carrier or Agent (its partners or affiliates) may debit your account.

3.4. Amendment to these Regulations. The Agent may, at in its sole discretion, from time to time make amendments to these Regulations with effect for your future Bookings. The Agent will publish amendments on this Website having specified the date of the recent edition of these Regulations. The Agent is not obliged to notify you of the amendments to the Regulations, but only publish the amended Regulations on this Website. The amendments shall take effect as of the date of their publication. You shall check for the updates of the Regulations and their latest version of the Regulations by yourself on a regular basis. If you do not accept the modified terms of the Regulations, you shall stop using the Website.

3.5. Language of the Regulations and Language of the Website The main language of the Website and the Regulations is the English language, which shall prevail over the other editions available on the Website.

The Service Provision Rules / Fare Rules, which are available on the Website at the stage of Booking placement, can be provided in English, available with automatic translation into another language chosen by you. When placing the Booking, you agree to such terms and conditions in respect of presentation of information on the Service Provision Rules / Fare Rules and shall get acquainted with them on your own and receive advice on their terms and conditions and correctness of the translation into the language chosen by you before placing the Booking. If you have any questions regarding the Regulations and conditions laid down in the Service Provision Rules / Fare Rules, please contact the Customer Care Service. The Booking placement confirms your full and unconditional consent to the presented Service Provision Rules / Fare Rules and you shall be solely responsible for all risks associated with ordering the service under the agreed conditions. When you place the Booking, you shall check on your own whether the Service Provision Rules / Fare Rules for each Service contradict each other.

You hereby acknowledge that the terms and conditions of these Regulations, the Service Provision Rules / Fare Rules for each particular service and any other notifications and information on the Website are set out clearly, comprehensively and unambiguously and in easily accessible form. If you have any questions about the information provided on the Website and in the Regulations, please contact us.

3.6. Preconditions of the Provision of the Services and Agent Ancillary Services. The Agent as mere travel agent/retailer provides Booking of the Services on the Website pursuant to the terms and conditions of partnership, Agent, sub Agent and other agreements concluded with the Service Providers / Carriers. When placing the Booking on the Website, you thus enter into direct contractual relationships with the Service Providers / Carriers. Hence, the Agent shall act only as an intermediary between you and the respective Service Providers / Carriers. The Agent shall transmit only the details of your Booking and shall not be a provider, organizer or joint provider/organizer of the ordered Services. The Agent cannot influence the terms and conditions in respect of the provision of the Services by their direct suppliers and shall not be liable if they violate the terms and conditions of the provision of the Services. The Service Providers / Carriers that provide travel, leisure and other Services, which are available on the Website, are independent contractors and are not dependent agents or employees of the Agent. The direct Carrier / Service Provider shall be fully responsible for the provision of the Services for the Passenger/Customers.

The Agent Ancillary Services shall be provided pursuant to the terms and conditions of the Agent as defined in the Regulations and create legal relations directly between you and the Agent.

3.7. In some cases, this Website may be used as a technological platform, marketplace and/or advertising space for the third-party services. In these cases, the Agent acts as a mere Website operator and by no means and under no circumstances shall be considered as an agent of such service provider and is not responsible for the actions or omissions of its external Partners, whose services are available via Website. These service providers operate in conformity with their separate service agreement. Herein, the Agent may act as the Passenger’s/Customer’s agent and facilitate the booking of the third-party services on behalf and under the instructions of the Passenger/Customer, however the contractual relationship will be created between the Passenger/Customer and such third-party service provider and is governed exclusively by the third-party service agreement. Any claims by the Passenger/Customer relating to changes in terms and/or conditions of these services shall be directed to the particular third-party service provider and are processed by the third-party service provider in conformity with its rules and procedures.


4. RULES AND TERMS OF USE OF THE WEBSITE AND SERVICE PROVISION

4.1. Rules and Precautions in Respect of the Website Use. If you continue using this Website you agree to the following mandatory rules and precautions in respect of the Website use:

4.1.1. You are a natural person who is at least 18 (eighteen) years old, have full legal capacity and capability to enter into a contractual relationship with the Agent / Service Providers / Carriers and third parties under these Regulations.

4.1.2. You shall use the Website only in accordance with the Regulations and the effective and applicable law, and at the same time you shall refrain from any kind of unlawful acts.

4.1.3. You shall place the Booking and use the Services under the Service Provision Rules / Fare Rules of the Service Providers / Carriers you have selected and accepted. Further, you shall order and use Agent Ancillary Services based on these Regulations.

4.1.4. You agree and acknowledge that any information on the Website, Website Services and Booking
System is provided to you on an "as is and as available" basis and shall not be treated as encouragement to act or explicit recommendation or preference for one of the Service Providers / Carriers. You shall use this information and the technical capabilities of the Website at your own risk and without any guarantees from the Agent. You are deemed to have agreed that you make choices of the services self-consciously and are responsible for all your actions and omissions based on the information on this Website, Booking System

and/or provided by the Agent. Before making any decisions, you agree to study all available information about the services (including the one, which is a reference to external sources of information), and get advice from a qualified expert or receive information available from other sources. Nothing in this clause shall restrict or limit our liability for willful misconduct.

4.1.5. Your Data. You agree that all information provided by you on this Website, including the information specified when registering, is true, accurate, actual and complete. You acknowledge that all information about the Passengers you have specified when creating the Booking is reliable, accurate, current and complete.

You shall check whether the changed data is saved (update the browser page of the Website) before placing the Booking and its payment. You are fully and solely responsible for the information transmitted by you in the Booking System to create and pay for the Booking.

The information that you provide for the order of Services / Agent Ancillary Services, including personal and other data of the Purchaser/Customer are entered by yourself, and therefore you agree that the Agent is not liable for any data incorrectly specified in the Booking by you (for example, an error in the passport data in electronic digital document / ticket form).

4.1.6. Feedbacks. You acknowledge and agree that comments/feedbacks left by you on the Website or sent to the Agent, or left on any other web resource or social media regarding the Agent and the Website may be publicly available and published on the Website, other web resource or social media to inform others about your opinion on the Service used. You shall be fully and solely responsible for posting comments/feedback and shall not specify there: your personal data or personal data of third parties; profanity or information that violates public order or the rights of third parties; information obtained in violation of intellectual property rights or illegally obtained; advertising and marketing materials of third parties, calls for participation in loyalty programs and other incentives. Posting (publishing), changing and deleting of comments/feedbacks is performed at the Agent’s in its sole discretion.

4.1.7. Technical Requirements For the correct functioning of the Website Services, a computer and Internet connection must meet the following criteria: broadband Internet connection, minimum screen resolution: 1024x768; recommended web browsers: Microsoft Internet Explorer 11.0, or higher; Firefox 40.0, or higher;

Google Chrome 43.0, or higher; Opera 12.0 or higher; Safari - optional; all browsers must have Flash 6 or higher.

The technical condition for your use of services, which are provided by the Agent via email, is the presence of the user's email account, with the help of which electronic messages may be sent and received. All the information, which is transferred by you via the Website, is protected by the advanced safety technology for the transfer of information (the Secure Socket Layer (SSL) protocol, which is used for the encryption of information transmitted via Internet), under the effective law, security and confidentiality rules.

4.1.8. Electronic Means of Communication. By providing us the respective contract information, you agree to use the following electronic means of communication: (i) email and (ii) sms messages (hereinafter include collectively or separately: sms, push-messages, Viber-, WhatsApp-messages or messages of a other type or mode of information transmission at the mobile phone number specified by you on the Website) in respect of the Website, Booking placement and obtaining of information about services, as well as electronic delivery of messages (email, sms messages) associated with the use of the Website, Booking of Services or Agent Ancillary Services.

To properly create the Booking and receive the Services or Agent Ancillary Services, you need to enter a valid (correct) email address and a valid (correct) phone number and you shall be entirely and solely liable for entering such data. The Agent is not obliged to check and shall not be liable for any incorrect or misspelled email address or incorrect mobile phone number provided by you or configuration of your email service (spam filters, etc.) and, respectively, for failure to obtain adequate notifications of the created Bookings or ordered Agent Ancillary Services, including but not limited to the notifications on the flight date / time change, flight / service cancellation, etc. Changes and corrections of errors in the email address or mobile phone number (if it is technically available on the Website) shall be done by the User, if it is possible, by the Customer Care Service according to the User’s request.

In case the Agent sends messages / notifications to your email / mobile phone number (specified by you at the Website) which appeared to be incorrect or misspelled by you, you are entirely and solely responsible for the risks associated with the possible consequences of using incorrect or misspelled email / mobile phone number, including the actions of third parties, and undertakes not to submit to the Agent any financial, legal, and other claims regarding the foregoing.

4.1.9. The Agent shall inform you at the beginning of each call, that upon your prior request it my monitor and record telephone calls of the Customer Care Service and implement selective audit of emails to ensure proper service level, to train the staff, to fulfil of the obligations stipulated by these Regulations as well as to protect its legitimate rights and interests arising out of these Regulations.

4.1.10. You may send your questions, comments, suggestions, feedback, and complaints to the Agent through all available means of information support of the Website. The Agent makes every effort to answer you as soon as possible, but in any event, no later than 30 (thirty) calendar days of the receipt of the request.

4.1.11. The Legitimacy of Emails and Data of the Booking System. You agree that (i) all emails sent to you through the Website or the Customer Care Service according to your request (or otherwise agreed by the parties) are equal to communications on hard copy; and (ii) all electronic and system data stored in the Booking System of the Agent or in GDS / booking system of the respective Service Provider / Carrier, collectively or separately, are deemed qualified as mandatory, appropriate and sufficient evidence in solving possible claims / disputes, including legal lawsuits arising out of or in connection with these Regulations.

4.1.12. Actions on Behalf of Third Parties. You shall use this Website and the services available through the Website only for yourself or other persons on whose behalf you have the legal right to act and assume the respective rights and obligations. You hereby acknowledge that such other persons have authorized you and you have the legal right on their behalf to select and buy the Services / Agent Ancillary Services, as well as consent to collect and process their personal data necessary for Booking and use of services.

You shall promptly and entirely inform such persons of the terms and conditions of these Regulations and precautions specified therein, including all the Service Provision Rules / Fare Rules and restrictions that may be applicable to them in respect of ordering, purchase and use of the selected services before Booking placement. Responsibility for the consequences of a failure to notify, as well as for the actions of such natural persons, caused by such failure to notify, rests solely with the Purchaser.

Before placing the Booking in the name and on behalf of such natural persons, you shall inform them that they are not a party to the agreement between you and the Agent according to these Regulations and shall not be entitled to submit to the Agent any financial, legal and other claims regarding ordered services via this Website.

Such persons shall be informed by the Purchaser and give their entire and unconditional consent to the following: all communication regarding the ordered services will take place through your email / mobile phone number. You shall promptly and entirely notify persons on whose behalf you act, of any changes to/ cancellations of the ordered services and any information about the ordered services you have received via email or sms message or in any other agreed means of communication. Responsibility for the consequences of a failure to notify, as well as for the actions of such natural persons, caused by such failure to notify, rests solely with the Purchaser.

4.1.13. Security of the "My Account" Section. - N/A

4.1.14. Agreement Concluded with the Service Provider / Carrier. You agree that all agreements for services provided by the Service Provider / Carrier are concluded directly between you and the respective Service Providers / Carriers. You agree and are fully aware that under no circumstances the Agent is deemed a party to such an agreement concluded between you and the Service Provider / Carrier. If you do not agree to the Service Provision Rules / Fare Rules and terms and conditions of such agreements with the Service Providers / Carriers as presented to you in the Booking process, you shall not place a Booking. Accepting the mentioned terms and conditions, you shall be entirely and solely liable for compliance with the Service Provision Rules / Fare Rules of the chosen Service Provider / Carrier and shall undertake, including, but not limited to, the following: to fulfil (i) the provisions and terms of purchase of the Services, (ii) payment of the necessary fees in full and within the defined terms and according to the established fares, taxes, charges, rules and restrictions of the Service Provider / Carrier, (iii) the terms and conditions of void / change / refund of the ordered services. By placing your Booking, you confirm that you have read and unconditionally agreed to the terms of the Service Provider / Carrier as presented to you on the Website. The Acceptance of these Regulations does not replace the acceptance of the terms of service of the Service Provider / Carrier.

4.1.15. Agent Ancillary Services and Offers. By placing your Booking, you agree and authorize the Agent to process the provided information about the placed Bookings on the Website as well as your contact information indicated on the Website (name, e-mail address, phone number) in order to send you messages about special offers, promotions and ancillary services available on the Website; offer you paid or free of charge Agent Ancillary Services, such as the notification of delay or cancellation in the form of an sms; service of search of railway tickets after their appearance on sale; insurance and other services. Depending on the stage of the Booking placement, where the Agent Ancillary Service is offered, its price is either included in the total price of the Booking, or is proposed to be paid separately. By ordering the Agent Ancillary Service, you shall be fully and solely liable for compliance with the terms and conditions in respect of the provision of the Agent Ancillary Services and undertake, including, but not limited to, the following: to fulfil (i) the agreed terms and conditions of the Agent Ancillary Services purchase, (ii) payment of all necessary fees in due time and in accordance with the established fares, rules and restrictions set by the Agent.

4.1.16. Changing Information on the Website The Agent has the right, at its sole discretion, at any time and for any reason whatsoever, to do the following: increase/reduce the existing Services of the Service Providers / Carriers, Agent Ancillary Services, Website Services and functions; change the design; increase/reduce the means of payment methods available for paying for Booking on the Website; define/change the price of the services before your Booking is accepted; increase/reduce the amount of Service Fees and the fee of the Agent Ancillary Services that are charged for creating, purchasing, void / change / refund for the Services before your Booking is accepted. The Website may include certain discrepancies or outdated information that on the time of the Booking placement is not relevant and is provided for information purposes only.

4.1.17. Correction of Errors. The Agent reserves the right to correct any obvious errors (including those in financial information) on the Website and in the placed Bookings (paid or unpaid). If in your Booking the price of the Services has been indicated with an obvious error, you will be offered (if possible): (i) to change the Booking by correcting the wrong price, or (ii) cancel the Booking without imposition of any fees or penalties.

4.1.18. Illegal and Fraudulent Activities. You shall not use any software intended to damage the infrastructure of the Website, disrupt its timely and correct functioning; violate restrictions in respect of any HTTP-header, attempt to intercept any data and personal information processed by the Website; decompile, disassemble the data on the Website; perform actions that cause excessive load on the infrastructure of the Website, monitoring, automated extraction of information or making a copy of any data and information from this Website, create "frame", "mirror" or otherwise interfere with the operation of the Website by any means and for any purpose whatsoever.

You acknowledge and agree that the terms of use of the Website prohibit creating multiple accounts at a time, misrepresenting personal information, imitating any person, creating fictitious Bookings, etc. Any fraud (fraud attempts) regarding the use of the Website, as well as the payment by the bankcards on the Website are investigated and the person in fault are brought to justice according to the local and international legislation.

4.1.18. Restricted Access to the Website. You agree that the Agent has the right, at its sole discretion, to deny anyone accessing this Website, placing the Booking by suspending / blocking of the access to the Website and / or in case of breach by the User of the terms and conditions of these Regulations, at any time and for any reason whatsoever, without explanation and prior notifications.

4.2. Rules and Precautions in respect of the Services Booking

4.2.1. Compliance with the Service Provision Rules. By placing the Booking, the Purchaser and Passengers confirm to be aware of and agree to these Regulations, the Service Provision Rules / Fare Rules of the chosen Service Providers / Carriers, terms and conditions of the provision of the Agent Ancillary Services, including the terms of cancellation / change / refund of the services as presented to and accepted by the Purchaser within the Booking process. Any violation of these Terms and the Service Provision Rules / Fare Rules or Agent Ancillary Services may result in cancellation of the Booking, denial of access to the acquired services, without a refund of the money paid for them; withdrawing of your advance payment without a refund; reimbursement, at your expense, of all losses incurred by the Agent or the Service Provider / Carrier as a result of such breach.

Through ticking the check box (opt-in) on the Website before Booking placement, you confirm that you got acquainted and agree with these Regulations.

4.2.2. Choosing the Services. All stages of Booking placement may be summarized as follows: the choice of the volume and type of the services, choice of routes and dates, choice of flights, accommodations, entry of Passenger data (Passengers data on whose behalf the Booking is placed) and Purchaser data, choice of payment methods in the sole discretion of the Purchaser. The information specified by the Purchaser when placing the Booking is automatically recorded in the Booking System, global distribution system /GDS) and/or internal booking system of the Service Provider / Carrier for further confirmation of the Booking and provision of services. Some Service Providers / Carriers may require the Purchaser to agree and sign a liability waiver before using the services they offer. If you disagree to these Regulations, you shall not place the Booking and shall not use the services.

4.2.3. Changing the Service Provision Terms and Conditions. The Agent will inform the Users about a change of the Service Provider's / Carrier's Service Provision Rules / Fare Rules, volume and range of the agreed services or the inability of the Service Provider / Carrier to perform the service paid fully or partially by sending you an email or sms at a mobile phone number, only if the Agent has obtained such information from the Service Providers / Carriers. This is a mere information service by the Agent. In case of non-receipt of the said information from the Service Providers / Carriers, the Agent shall not be liable since this is subject to the direct agreement between you and the Service Provider / Carrier.

4.2.4. Beginning of Using the Services. The Passengers / Customers shall come to the place of provision of Services defined by the Service Provider / Carrier in time. The Passengers / Customers shall be solely responsible for no-show or arriving late in the place of provision of the Services or the inability to use the Service due to non-compliance with these Regulations or the Service Provision Rules / Fare Rules. This provision does not limit the consumer's statutory warranty rights.

4.2.5. Adherence to Customs and Border Formalities and Duly Completed Documents for the Services Use. The Purchaser and Passengers are responsible for the following: preparation, availability and correct issuance of visas, as well as documents required for crossing the border of countries of departure, transit (even if the Passengers do not leave the airport or plane) and the country of arrival; timely providing the Agent with their passport data, visa information and data on the place of stay of the Passengers in the country of arrival needed for entering in the Booking, if it is required by the Carrier / Service Provider. The Agent will provide the Purchaser with general information on passport and visa requirements and the expectable periods for obtaining them as well as information on required health formalities before the Booking is placed.

The Purchaser and Passenger confirm that they are aware of and shall, on their own, fulfil all the requirements of the country where they are heading for, including requirements for international passports and other formal documents, including conditions regarding the remaining period of validity of the international passport required for visa and entry into the country of arrival; obtaining the documents required for departure and arrival: the visa issuance, purchase of a return ticket when entering the country with a visa-free regime; compliance with other requirements necessary for entry into the country (availability of health insurance, the need for vaccination, proof of sufficient funds, etc.); obtaining the documents for travelling of minors under the age of 18 (eighteen) years; obtaining the documents to transport animals and plants, and conditions of their placement at the place of provision of the Services; permits for the transportation of equipment, musical instruments, weapons, art treasures and any other permits and approvals. Passengers shall be solely liable for the validity of passports, exit permits for minors and other documents required for crossing the border and for the accuracy of the information contained in these documents. The Passenger is obliged to obtain the necessary information about the deportation at the consulate of the respective country and be informed that the deportation of the Passenger owning invalid entry or exit travel documents is carried out at the expense of the Passenger with or without penalties.

The Purchaser and Passenger confirm that they are aware of the requirements and rules of customs and border formalities of the country of departure and transit countries, baggage allowance rules, as well as the rules of conduct in the country of transit or arrival and shall comply with all these rules.

4.2.6. Means of Technical Support of the Website and Information Support of the Services.

in English: 24/7: Mon-Fri, from 9.00 a.m. to 6.00 p.m. (according to operators' tariffs) MOBILITY EU SPOLKA Z O.O. REGON: 016298263 NIP: 5250007738 Adres: ul. GESIA, nr 8, lok. 205, miejsc. KRAKOW, kod 31-535, poczta KRAKOW, kraj POLSKA

Email: contact@mobility.partners

Tel: +48 459 567 011



If you contact the Agent in any other way than the one specified in this article of the Regulations, your request may not be accepted.


Contacting the Agent for information on the Booking and/ Customer identification. The list of questions and information required for the authorization of the Customer Service shall be defined and changed solely by the Agent and at any time. Passengers on whose name the Booking was placed shall be notified by the Purchaser that, for their authorization the Agent may require information available only to persons who placed the Booking. The Agent is not responsible and does not compensate for any expenses caused for failure to comply with the authorization process by the Customer Care Service. This provision does not limit the consumer's statutory warranty rights.


5. REGISTRATION ON THE WEBSITE - N/A


6. GENERAL RULES: BOOKING, PURCHASE. PAYMENT ORDER

6.1. General Rules. Booking

6.1.1. For placement of the Bookings on the Website, the Purchaser shall provide their personal data and the personal data of Passengers/Customers if needed for Booking the selected Service, especially:

- last name, first name, paternal name (if specified in the ID card and if required for the receipt of the selected Service);

- details of the ID cards (e.g., the number and series of the passport);

- birthdate;

- information on gender;

- information on citizenship (if applicable);

- other data necessary for ordering and use of the Services.

6.1.2. placing the Booking, you shall fill in all the fields that are marked in the Booking System as "required" to be filled in. The Bookings placed by you (the completion of all stages of the Booking process on the Website) is automatically processed by the Booking System on the Website.

6.1.4. When you place the Booking, the Booking System may offer you additional services of the Carriers / Service Providers and / or Agent Additional Services (for example, insurance, or sms notification, etc.).

6.1.5. Changing Data in Booking. Please note that the change of personal data of you or any of the Passengers in the ticketed Booking (including error correction), change of the itinerary or travel dates may be the ground for a ticket change and issuance of new ticket under the new fares and new Booking cost according to the Service Provider's / Carrier's terms. When making changes to the already placed Booking, the Purchaser shall be responsible for all possible financial risks associated with the tickets cancellation / change / refund, payment of a Service Fee due to the changes made to the Booking, placement of a new Booking, change of fare, taxes, penalties, currency exchange costs and other charges, etc. Thus, please be attentive when filling in all data in the Booking. The Agent makes every effort to verify the information you enter in the Booking but is not and shall not be responsible for your incorrect, incomplete or inaccurate completion of personal and other data of the Passengers / Customers and the associated losses.

6.1.6. Cancellation of Unpaid/Paid Bookings. The deadlines of the Booking payment are defined by the Service Providers / Carrier and the Agent cannot influence on the change of the deadline for payment for the Services and shall not be responsible for the cancellation of such Bookings.

Your Booking that has not been accepted yet will be automatically cancelled in the Booking System without paying a penalty in the following cases: (i) if until you have passed all the steps of the Booking, services have been cancelled (sold out) by the Carrier / Service Provider (for example, all tickets were sold out to third persons using the third-party services, or directly by the Carrier); (ii) if until you entered the unique code for confirmation of payment, services were cancelled (sold out) by the Carrier / Service Provider; (iii) if within the specified period, you did not pay / confirm payment for the Booking.

You hereby agree and are fully aware that in case of change of the Booking and placement of the new Booking the cost for the same services may differ (i.e. increased).

6.1.7. Order Confirmation. Travel document (e-ticket) issuance is carried out by the Agent after its authorization by the Carrier in Booking System. Purchaser will be duly informed about the confirmation of the Booking (within 48 hours) after the booking payment, if other terms are not set by the Service Carrier/Provider. The services by the Agent are provided properly and in full (i) after displaying information about the paid Booking or confirmed Booking and provision of the opportunity to download the electronic digital document / ticket form of the paid Booking or confirmed Booking (e.g., e-ticket/itinerary receipt, electronic voucher, insurance policy, ticket form), and (ii) sending the appropriate confirmation and/or electronic digital document / ticket form of the paid Booking or confirmed Booking (e.g., e-ticket/itinerary receipt, electronic voucher, insurance policy, ticket form) to the email or at the mobile phone number of the Customer. The confirmation of time when the electronic digital document is sent shall be deemed the time when the Agent can not cancel its sending.

6.1.8. The proof of purchase of a flight ticket is an electronic ticket/itinerary receipt that is sent to the Purchaser's email address indicated when placing the Booking or provided to the Purchaser in another agreed way, upon confirmation of the Booking.

Please note that some of the digital electronic documents/ ticket forms shall be exchanged for the tickets directly at the box office of the Service Provider / Carrier before using the Services. The Bookings not paid on the Website may provide for payment in cash at the box office of the Service Provider / Carrier before the beginning of provision of the Services. In case of failure of the Customer to exchange digital electronic documents / ticket form to the actual ticket (if applicable), Customer may not be entitled to use the service from the Carrier / Service Provider, while the Agent shall not be liable therefore.

The Passenger shall check his/her email account and other means of communication specified during the process of Booking, regarding receipt of information on the placed Booking and / or the electronic digital document for the paid Booking. The Passenger shall check the information specified in the electronic digital document and print its hard copy on their own. The Carrier / Service Provider may request the Passenger’s / Customer’s ID card or the paper ticket before using the Service. The Carrier / Service Provider may deny providing you with the Services if the Passenger does not have the valid ticket, documents that identify them and other documents necessary for the use of the Service.

6.1.9. Notification from Service Providers / Carriers. If it is necessary by the agreed Service, you may also receive electronic notifications from the Service Providers / Carriers in respect of your Booking (especially via email). The Agent shall not control and shall not be responsible for any exchange of messages between you and the Service Providers / Carriers that take place without the use of the Website

6.1.10. Discounts and Special Offers. If the Service involves obtaining discounts for natural person, referred by the Service Providers / Carrier to the certain age group (“child” and/or “infant”), the age of the child of infant shall meet age categories ("child", "infant") as established by the respective Service Provider / Carrier on the date of completion of a travel or completion of the use of the Service, unless otherwise indicated on the Website. The age of the Customer / Passengers shall be confirmed by the relevant documents (passport / birth certificate of the child / other ID document). Requirements to the form and data of such ID document are determined by the rules of the Carrier / Service Provider.

6.2. General Rules. Payment.

6.2.1. Choosing Payment Method and Billing Details. The Purchaser shall choose a convenient method of payment for the Order by themselves among the possible methods for this Service as available on the Website at the time of Booking placement.

When selecting a payment card method, the Purchaser shall specify information related to payment cards, namely: payment card number, expiration date, CVC / CVV-code and the name of the cardholder, and agree to the processing of their personal and payment data by the Agent / Service Provider / Carrier / Payment

System for the payment transfer for the placed Booking.

The Agent may provide you with one and several options of payment methods for the Booking payment, depending on the specific services that are provided based on the agreement concluded between the Agent and the relevant Carrier / Service Provider. The Agent shall have the right at any time and at its own discretion, to change / delete any methods of payment on the Website without the obligation of any updates and changes to these Regulations.

6.2.2. Authorization for the Processing of Payment Transaction. After selecting and confirming the method of payment for the Booking, the Purchaser shall authorize either the Agent or the Service Provider/Carrier / Payment System to debit the payment card/bank account with the full price of the Booking specified on the Website, including Service Fees, commissions, fares, taxes, corresponding surcharges for money transfer, the amount of possible currency exchange rates to be applied to the payment for the said Booking, via chosen payment method, as well as authorize these entities to use your payment and necessary personal data for (i) the purchase and payment of your ordered Services, (ii) processing of refunds, if applicable. Hereby you are fully aware of and agree that at the time of payment of the Booking the Agent might not be able to calculate the amount of additional costs for the processing of the payment transactions. The Agent will indicate the notification of additional costs application before the Booking placement.

By selecting any of the Booking payment methods, you acknowledge that the Agent, after receiving the funds for the placed Booking, transfers relevant funds to the Carrier / Service Provider.

6.2.3. Sufficiency of Funds to Pay. At the time of Booking and in case of payment by means of payment card / bank account, the Purchaser shall have a sufficient amount of funds required for the full payment of the Booking including possible additional costs associated with the processing of payments, currency exchange rate. The balance on the payment card / bank account shall be sufficient to cover all such additional costs. The Agent shall not be responsible for Booking cancellation and the costs incurred by the Purchaser due to the lack of funds on the payment card / bank account of the Purchaser.

6.2.4. Payment Transactions. When the Booking is processed, the funds on the payment card / bank account may be temporarily blocked with their further debiting in the amount of the agreed Booking price. Payment card debit may be performed by the Agent / Carrier / Service Provider / Payment System in one payment or multiple payments (for example, for each ticket separately, when booking multiple tickets/hotel rooms simultaneously, or for each service separately, when ordering multiple services simultaneously). Charging of the funds may occur both at the time of Booking placement or within approximately 30 (thirty) business days or longer after the Booking placement under the agreed rules of the Service Provider / Carrier. The Purchaser shall take all measures to enable the Agent / Service Provider / Carrier / Payment System to debit the payment card at any time (i.e., all payment restrictions and limits of the issuing bank must be lifted by the Purchaser until the funds are actually charged). 6.2.5. Verification of Payment Transactions. All Bookings placed on the Website shall be verified by the Agent that uses all reasonable means to verify the eligibility of payment transactions, including, but not limited to, according to the rules and payment protection standards and anti-fraud payment verification.

The Agent reserves the right to deny you the provision of the services or additionally request the cardholder’s documents if there are sufficient reasons to believe that the payment card transaction may be questionable / fraudulent. In order to verify the identity of the cardholder and their eligibility in respect of using the payment card to pay for the Services on the Website, the Agent may require the Purchaser to provide the following:

- a copy of the certain pages of the passport / other ID document;

- a copy of both sides of the payment card (the first six and last four digits must be clearly visible in the number of the card, CVC / CVV-code shall be covered).

You shall send the aforementioned copies via email in the size and format according to the requirements of the Agent at the request and within the term set by the Agent. In case of failure to provide the requested documents on time or in case of doubts about their authenticity, the Agent reserves the right to cancel the Booking without explanation. The paid funds for the Booking shall be refunded to the Purchaser and the funds that were blocked on the Purchaser’s payment card shall be unblocked.

Note that the verification of payment transactions is carried out by the Agent only during its office hours. In this regard, any payment transaction for the Services ordered at other times may be processed the next business day. The Agent shall not be liable for any costs incurred to the Purchaser as a result of such reviews.

6.2.6. Currency. Settlements between the Agent and the Purchaser are made in available on Website for authorization currency . Settlements between the Purchaser and corresponding Service Providers / Carriers shall be made / processed according to the settlement rules agreed between them. In this case, the currency charged to the Purchaser’s account may differ from the currency specified on the Website. Though the Booking placement, you agree that you have been notified of the terms and conditions of the pricing of the Booking, currency to be charged from the account, payment and currency exchange terms.

6.2.7. Additional Costs for the Payment Transactions Processing. The Purchaser shall be entirely and solely responsible for the amount of possible currency exchange rates, as well as other specified expenses that may be added to the price of the Booking by the payment card-issuing bank / Payment System / the

Operator of payment infrastructure services. The Purchaser shall on their own get acquainted with the rules, tariffs and commissions of the bank, currency exchange rates, which may be applied to the payment for the Booking on the Website. You accepted and agreed that the Agent shall not compensate the Purchasers for expenses incurred in cases of additional conversions and exchange rate differences, since it shall provide the Purchaser only with information on pricing policy of the Carrier, but is not involved in the creation of interaction policy among participants that serve payment transactions since their formation and until debiting the Purchaser’s account, as well as during the refund of payments

6.2.8. Currency exchange rates, which are available on the Website, are based on various sources available to the public and shall be used for informational purposes only. Currency exchange rates may not be updated on a daily basis and actual prices may differ from the current exchange rates for your payment transactions.

6.2.9. Currency Conversion and Bank Fees Charged for Payment:

According to the rules of some Service Providers / Carriers, a request for debiting the Purchaser’s payment card in the amount of the Booking may be sent from the banks located outside the country in which the Booking is made. The payment card-issuing bank may consider the Booking as an international transaction, since the request for payment card debit may be carried out by foreign Service Providers / Carriers. This could lead to additional costs for the Purchaser.

- Currency exchange rate and the amount of fees for an international transaction shall be determined solely by the payment card-issuing bank on the day when it processes the transaction. Please note that the date of processing of your payment transaction may be different from the date of Booking on the Website.

- If the Booking is made outside the country in which the payment card is issued or the currency of the payment differs from the currency of the payment card, the bank may convert the amount of the payment in local currency, charge a commission for currency exchange and charge a fee for the international transaction. In this regard, the amount indicated in the statement of confirmation of the payment transaction may be in local currency, and this amount may be different from the amount indicated on the summary page of payment for the Booking on the Website.

- Currency conversion and bank fees may occur at the stage of payment and at the stage of a refund when cancellation of the Booking is carried out.

6.3. General Rules. Refund

6.3.1. The Purchaser shall be refunded their money paid for the Booking according to these Regulations, the Service Provision Rules / Fare Rules, other recommendations and guidance from the Service Provider / Carrier and the requirements of the applicable law.

6.3.2. The procedure of processing of a refund and technical procedure of refunding the Purchaser their money shall be regulated by the Service Provision Rules / Fare Rules for each separate Service.

6.3.3. The Agent will carry out the refund using the same means of payment as the Purchaser used for the initial transaction, unless the Purchaser has expressly agreed otherwise and provided that the Purchaser does not incur any fees as a result of such refund. The Agent is entitled to require the Purchaser, who initiates a refund of their funds, to provide the copies of supporting documents. By submitting a refund request, the Purchaser shall inform the Agent about the reasons for the refund in clear and precise manner.

The Purchaser is entirely and solely responsible for the failure to submit the necessary documents, as well as for failure to inform the Agent about the reasons for the refund in a clear and precise manner.

6.4. General Rules. Right of Withdrawal

6.4.1. Subject to the provision of this Regulations, in case the Purchaser is a consumer according to Article 27 of Polish Consumer Protection Act (Ustawa o prawach konsumenta”), you have the general right to withdraw from the service contract with the Agent and the contract for provision of the services by the Service Provider/ Carrier within 14 days without giving any reason.

6.4.2. Exemptions from the Right of Withdrawal: You shall have no right of withdrawal in the cases listed in Article 38 Polish Consumer Protection Act (Ustawa o prawach konsumenta”) "). In particular, you hall have no right of withdraw as regards the following:

- Service contracts between the User and the Agent after the service has been fully performed if the performance has begun with your prior express consent, and with the acknowledgement that you will lose your right of withdrawal once the contract has been fully performed by the Agent. Before placement of Booking on the Website you are informed and give your consent that you will lose your right of withdrawal from the service contract with the Agent upon Booking placement. Therefore, the right of withdrawal is not applicable for the service contract with the Agent once fully performed by the Agent, i.e. you received your ticket.

- Contracts between the User and the Service Provider / Carrier regarding the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance. The Agent in this regard is acting merely as an intermediary and is not a party to the contract for services between the User and the Service Provider / Carrier. In accordance with the law, the User will not be able to exercise the right of withdrawal if the services are provided by a certain date or during a certain period of time, or if entry into the contract implies the reservation of certain resources and the contract is entered into for the provision of the following services: for accommodation other than for residential purposes, car rental, catering, leisure services, entertainment, sports or cultural events.

If the User intends to return or cancel the tickets/vouchers bought from Service Provider / Carrier on the Website, the respective Fare Rules / Service Provision Rules of the Service Provider / Carrier shall apply. Before booking placement on the Website, you are informed and accept such rules. Therefore, the return/cancellation policies of the Service Provider / Carrier shall apply.


7. DISCLAIMER

7.1. The Agent shall make every effort to ensure that the information contained on the Website is accurate and reliable. You agree that information about the Services (schedules, statistical data on arrival/departure of vehicles, descriptions of services, photos, media files, rankings, guides, weather, currency rates, news about tourism, information materials about countries, cities, events, prices, fares, discounts, etc.) are generally provided by the respective Service Providers / Carriers as suppliers of such information or are obtained from public sources and shall be used for information purposes only and shall be for your convenience only. Such information published on the Website may contain inaccuracies and errors, including errors in prices, fares and other financial information. The Agent shall not make any representations or warranties regarding the use of such information contained on the Website, and shall not give any guarantee that this information is complete, accurate, correct, useful, relevant, verified and does not contain any errors (including explicit or printing errors), etc., and shall not be not liable for your use of such information and the associated loss other than caused by willful misconduct.

7.2. The Agent shall not be responsible for any and all acts or failures to act, errors, omissions, warnings, representations, warranties, violation or negligence of any of the Service Providers / Carriers as the direct contractual partners of the Purchaser; or for any personal injury, death, property damage or other damages or extra costs as a result of the Service Provider's / Carrier's behaviour. The Agent shall not be liable for and

will not make any payments or compensation for damages and additional costs incurred in the event of any delay, cancellation, rerouting, loss of or damage to baggage or personal belongings, strikes, force majeure, changes in the cost of the Services and fares, the removal of fares on sale, cancellation of paid or unpaid Services or Agent Ancillary Services or due to other reasons beyond it’s the Agent's direct control and influence.

7.3. The Agent shall not guarantee continuous, error-free, accurate, timely secure operation of the Website. The Agent shall not guarantee or provide or assume any responsibility for the continuous and error-free connection and connection to the Internet, shall not guarantee or ensure the quality of the various channels of public communication, telephone networks or services, computer systems, servers or providers, computer or phone equipment, software, email service or communication failures, through which the User accesses the Website, ordering of the Services or contacting the Agent, and if in the result of bad connection a failure occurred when choosing the services, issuing of the tickets / electronic digital documents, and/or paying for the Booking or providing other information.

7.4. The Agent shall make no representations and shall disclaim all warranties that the Website, its components, servers or any e-mail messages do not contain viruses, defects or other damaging elements and shall not guarantee the use of the software (including guarantees in respect of its quality, proper operation) which is available on this Website. You shall take all the necessary measures on your own when using this Website or other websites for which hyperlinks from this Website are provided to protect your equipment or software from possible destructive elements, such as viruses.

7.5. This Website may contain hyperlinks to the websites that are not owned and not operated by the Agent. Such hyperlinks are provided for your convenience and for reference only. You accept that the Agent has no control over such websites and outside resources and shall not be responsible for their operation, content, advertisements, products or other information provided by them and the consequences of their use. The placement of such hyperlinks shall not guarantee that the Agent approves materials on such websites, or is associated with their owners.

7.6. Under no circumstances shall the Agent be responsible for, compensate for any damages and make compensation for in the following cases:

- ignorance or non-observance by the User of the terms and conditions of these Regulations, failure to get acquainted with the agreed Service Provision Rules / Fare Rules of the selected Service Providers / Carriers, and peculiarities of provision of the Services or Agent Ancillary Services;

- in case of negligent behavior towards security and protection measures of the User's personal data;

- failure to deliver messages by communication systems and failure to timely read emails or sms messages sent by the Agent / Service Provider / Carrier / Payment System and the related use of the Website and the Booking of the Services or Agent Ancillary Services;

- in case of inability to fulfil the undertaken obligations due to unreliability, insufficiency and untimely provision of information and documents provided by the User, or the violation by the User of these Regulations;

- if Customers / Passengers fail to have duly completed documents for any reasons, required for the receipt of the Services and specified in these Regulations or in the agreed Service Provision Rules / Fare Rules.

- the actions of third parties, including, but not limited to the actions of customs and immigration authorities, as well as for limiting the Passenger to leave the country of departure or the other point of departure, or entry into the country of arrival by the competent authorities of the relevant country; for actions by consulates, embassies or visa centers of foreign countries, including delay, denial or changes to the terms of issuing visas or visa issuance according to other terms than provided for the purposes of use of the Services.

7.7. Under the terms and conditions of these Regulations, the Agent shall not:

- be the supplier or co-supplier of the Services with the Service Providers / Carriers and shall neither be involved in the direct relationship between the Purchaser / Passenger and the Carrier / Service Provider or disputes between the Purchaser / Passenger and the Carrier / Service Provider;

- provide legal or other consulting services including those regarding the application of foreign laws, requirements to a set of documents (including, but not limited to visas) required for entry into the territory of a foreign state, to leave the territory of a foreign state, for the transit of a foreign state, etc.; requirements related to borders, customs, sanitary, veterinary, quarantine types of control established by the legislation of a foreign state;

- represent your interests and the interests of Passengers to the Carriers / Service Providers, as well as other persons involved in providing the Services.

The Service Providers / Carriers shall be liable before the Customers / Passengers in respect of the Services according to the direct agreement with the Purchaser / Passenger and according to international rules and applicable local laws and the agreed Service Provision Rules / Fare Rules and their internal policies.

7.8. You agree that if the Agent cannot provide you with access to use the Website and its Services and Website Services due to force majeure (as defined in the Regulations), the Agent will not breach any obligation to you under these Regulations.

7.9. Under no circumstances shall the Agent, its affiliates or group companies, representatives, officers, agents or employees be responsible to the User or to any third party for any indirect, incidental, derivative or punitive damages or loss, loss of profit (loss of expected gain), loss of goodwill, damage caused to prestige or reputation, or non-pecuniary damage and additional costs incurred as a result of the User' inability to use or in result of the use of the Website, provided that the Agent did not act intentionally or with gross negligence.

7.10. The Agent shall be responsible only for intentional or gross negligent, direct actual damage, caused as a result of non-fulfilment of obligations that occurred due to the fault of the Agent as well as for personal injury and damage to body and health.

7.11. The liability of the Service Providers / Carriers for death, personal injury and others, as well as responsibility for loss of baggage might be, as a general rule, limited by national legislations, international agreements or the agreed rules and restrictions of the Carriers / Service Provider.


8. FORCE-MAJEURE

8.1. The Agent shall not be liable for the full or partial failure to perform its obligations under these Regulations if it has been caused by force majeure.

8.2. Force majeure circumstances are the circumstances that exclude or objectively hinder the fulfilment of the agreed services under these Regulations, are extraordinary, inevitable and unpredictable in nature, and which the Parties could not foresee or prevent by reasonable measures. The Parties refer to the following conditions in particular: circumstances caused by exceptional weather conditions and natural disasters, disruptions in the networks, failure or disconnection of power supply, interruptions in work and access to the Internet and other communication networks, interruptions in the operation of the Website, software, servers, hacker attacks, the circumstances due to software updates, unscheduled technical and preventive measures on the Website, actions or orders of any state agencies, significant adverse changes in any applicable laws, currency restrictions, local or national emergencies, unpredictable actions or omission of third parties who are not the party to the Regulations and/or which occur independently of the will and desire of a party to the Regulations, the threat of war, armed conflict or serious threat of the conflict, including but not limited to enemy attacks, blockade, military embargo, acts of foreign enemy, general military mobilization, war, declared and undeclared war, acts of public enemy, disturbance, acts of terrorism, sabotage, piracy, riots, invasion, blockade, revolution, rebellion, insurrection, riots, curfews, expropriation, forced removal, takeovers, requisition, public demonstrations, blockade, strike, accident, wrongful acts of third parties, epidemics, fire, explosion, long breaks in transport operations, embargo, prohibition (restriction) of export/import, conditions which are governed by the relevant resolutions and acts of state and local governments, as well as the circumstances related to the aftermath caused by exceptional weather conditions and unforeseen situations or other circumstances beyond the reasonable control of the parties.

8.3. In the event of force majeure, the Agent shall – if possible – notify the Users within 5 (five) calendar days of the nature of the abovementioned circumstances and the likely duration of their existence, by placing a relevant warning on the Website or sending an email (or in any other appropriate manner at the discretion of the Agent).

8.4. The agreed term for fulfilment of the obligations under the Regulations shall be suspended and prolonged for the period which is equal to the period during which there will be such force majeure event. If the force majeure event lasts for more than 14 (fourteen) calendar days, the parties may resolve the issue of non- fulfilment of the obligations through negotiations and in case of failure to reach agreement, require termination of the agreement.


9. PERSONAL DATA PROTECTION (PRIVACY POLICY)

The Agent i.e. MOBILITY EU Sp. z o.o. is the personal data administrator. Your personal data shall be processed for the purpose of the Website services as well as for marketing and information purposes (including providing information about new promotional offers, new products and services, and actions taken in collaboration with other business entities), as well as for archiving. Your personal data is provided voluntarily. You have the right of access to them as well as to correct and supplement them. The personal data that was received from you by the Agent, may be transferred to the Carriers / Service Providers which services was purchased, solely for the purpose of performance of the contract. The terms and conditions of personal data protection are integral part of these Regulations.

10. USE OF INTELLECTUAL PROPERTY RIGHTS

10.1. Copyright notice: 2022 MOBILITY EU. All rights reserved. MOBILITY EU is a registered trademark and protected by copyright. The Agent, its partners and providers are the owners or licensees of intellectual property rights (all information and materials) published on the Website. Logos, company names and others signs which are mentioned on the Website may be trademark protected or protected by copyright. All information and content published on the Website is protected under local or international law on the protection of intellectual property.

10.2. You shall not use, reproduce, modify, adapt, translate, compile, decompile, create derivative products, attempt to discover the source code, copy, analyse data, create links to the Website, or make any other use of the contents of this Website in whole or in part, including the use of any objects of intellectual property rights that are available through this Website, without the prior written permission of the Agent.

10.3. Electronic ticket / itinerary receipt, ticket or other electronic voucher or another electronic digital document, which confirm your Booking and these Regulations may be used only for the use of the Service / Agent Ancillary Service and be printed out or copied only for this purpose

10.4. The software, which is available through this Website, including mobile applications, belongs to the Agent, its partners and providers, and is protected by copyright. The use of the software is governed by the license agreement between you and the Agent. By installing mobile applications, you accept the license agreement. Unless stated otherwise, you shall be given by the Agent a limited, personal, non-exclusive, non-transferrable, for the defined term license to use the software for viewing information and different kind of use of the Website only to obtain information about services and their ordering under the and conditions of the Regulations and not for any other purpose. The guarantee in respect of software is available within the license agreement.


11. LOYALTY PROGRAM. You are entitled to use the benefits offered under the loyalty program if such loyalty program is available on the Website.


12. GOVERNING LAW AND COMPLAINTS

12.1. Any legal dispute arising out of these Regulations shall be governed exclusively by the substantive laws of the Republic of Poland. In case if the Purchaser is a consumer, this choice of law shall not deprive the

Purchaser of the protection resulting from the mandatory provisions of the law of the consumer's residence state.

12.2. All disputes directly or indirectly relating to or in connection with these Regulations, including the question of applicability of these Regulations, shall be governed exclusively by the courts of the Republic of Poland having jurisdiction for MOBILITY EU Sp. z o.o, whereas in the events where the Purchaser is the consumer the dispute shall be resolved by the court competent in accordance with the regulations on general competence indicated in Polish Code of Civil Procedure.


13. TERMINATION OF RELATIONS WITH THE AGENT

13.1. You can terminate relations with the Agent at any time by submitting such request to the Agent. After deletion, all data, including the list of Orders, accumulated bonuses, miles and personal data of the Buyer/Passengers/Clients, will be deleted without the possibility of recovery.

13.2. The Agent reserves the right to, at its sole discretion, deny your access to the Website and the receipt of the Services or suspend the provision of the Services available through this Website at any time without notice and for any reason including, but not limited to, in the case of the violation of these Regulations; in case of suspicion of the use of the Website in any unlawful, fraudulent way that may harm the Agent, the Service Providers / Carrier or third parties; if it is required according to the amended rules and business conditions, unfavorable changes in laws, regulatory restrictions, and change of cooperation with any partner of the Agent.

13.3. As a consequence of the termination of your relationship with the Agent, (i) all licenses and rights to use the objects of intellectual property of the Agent will immediately be ceased to be valid; (Ii) you shall immediately deny any use of this Website and receipt of the Services / Agent Ancillary Services available on this Website.


14. GENERAL PROVISIONS


14.1. If any provision of these Regulations become invalid, void or as the one which is not to be applied, shall not cause invalidity or voidance of the Regulations as a whole.

14.2. You shall not fully or partially assign your rights under these Regulations in favor of any third party without the prior written consent of the Agent. The Agent may, at its discretion, without any reservations and at any time, transfer or assign or subcontract any rights and obligations under these Regulations in whole or in part to any third parties.


15. CONTACT INFORMATION MOBILITY EU Sp. z o.o.,

headquartered in ul. GESIA, nr 8, lok. 205, miejsc. KRAKOW,

kod 31-535, poczta KRAKOW, kraj POLSKA

KRS: 0000936865

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REGON: 520608271


Email: contact@mobility.partners